This article will help you set up your Normandale email account.

This article will show how to reset your password (remember you use one password for all your accounts).

This article will you help you download and install office 365 apps to your computer.

You can contact Honorlock by calling this number 1 (844) 243-2500 or follow this link (Honorlock) to start a chat. 

This article will show you how to use the Lockdown browser.

Apporto is a virtual computer lab. It gives students the opportunity to access free software that is available on our campus. This article will show you how to access apporto.

This article will show you how to connect to wi-fi.

This article will explain how to setup enroll to MFA using the authenticator app and/or your cell phone number. 

This article will help you set up your zoom app.

This article will explain to you how you can print and scan using our campus printers. 

Unfortunately we do not fix personal devices, but we will help with anything that's related to Normandale. 

This article will show you the list of software we have available and the optios to download it.

This article will show you how to setup your Cengage account and provide you with Cengage's customer service information. 

This webpage will provide all the information about getting a free laptop from Normandale. Unfortunately ITS does NOT fix these laptops, but you do have a 2 year warranty through Lenovo that you can use. For more questions regarding free laptops please contact the tutoring center at 952-358-8624

USER SUPPORT

IT managed services support your day-to-day technology needs. Our support, operation, and maintenance of campus technology ensures that college employees and students have the IT resources they need. Listed below are the managed services that we support on an on-going basis to help maintain administrative and academic IT service continuity.

Accounts and Access • Email and Calendar • Phones and Microsoft Teams • Computers, Printing and Devices • Software and Business Applications (Enterprise) • Classrooms, Labs and Conference Rooms • Teaching and Learning Resources • File Sharing, Storage and Servers • Information Security • Network and Wireless

PROFESSIONAL IT SERVICES

Professional IT services help the college overcome specific challenges through a dedicated project. Our workforce has developed areas of expertise that range for application development to media services. Projects range from straight-forward to complicated, which is why a methodical, planful approach is taken. Listed below are the professional services that we provide to help support the mission of the college.

Application Development • Data and Reporting Services • Event Support • Media Services • Technology-Enhanced Spaces • Web Services

IT SERVICE MANAGEMENT

Comprehensive college projects like rolling out a new business software or a cloud migration can sometimes rely on IT Service Management to implement, operate, manage and support new or modified IT resources. The scope of this work can often involve consulting, problem-solving, research, planning, implementation, adoption, training and future ongoing support. The following services can help college planners and strategists to find the right administrative or academic IT solution.

General Inquiry and Consultation • IT Projects and Purchasing • Training