3.7.1 Student Complaints and Grievances Procedure

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Chapter 3: Educational Policies

3.7.1 Student Complaints and Grievances Procedure

Related Minnesota State Board Policy: 3.8 Student Complaints and Grievances
Related Minnesota State Board Procedure: 3.8.1 Student Complaints and Grievances


Part 1: Definitions.  For the purposes of Policy 3.7 and Procedure 3.7.1, the following definitions apply:

Academic Student Complaint/Grievance. 
A complaint/grievance directly related to academic coursework including student/faculty interactions in and outside the classroom.
A request for reconsideration of a complaint or grievance decision under Policy 3.7 and Procedure 3.7.1.
An written claim concerning a college issue brought by a student alleging improper, unfair, or arbitrary treatment.  
A written claim raised by a student alleging improper, unfair, or arbitrary action by an employee involving the application of a specific provision of a college rule/regulation or a board policy or procedure.  
Grade Review. 
A review of a course or assignment grade resulting from a complaint.  
Non-academic Student Complaint/Grievance. 
A complaint/grievance not directly related to academic coursework. Concerns generally address areas and employees related to student affairs or operations.
Retribution of any kind taken against a student participating or not participating in a complaint or grievance.
An individual who is currently, or has been recently, enrolled at the college.

Part 2: Complaints and Grievances

Subpart A. Timeframe
1. A  written complaint must be submitted within 15 business days following the completion of a course.  
2. A written grievance must be submitted within 15 business days of the incident giving rise to the grievance.  
3. A grade review is a special type of complaint.  The timeframe for grade reviews is detailed in Procedure 3.7.2.
Subpart B. Complaint/Grievance process.
1. The student must submit an Academic Student Complaint/Grievance form and identify the topic of the topic of the complaint/grievance.
2. Before submitting a complaint/grievance, students should discuss their concern with the faculty member/employee.  In cases where the concern cannot be addressed with this person, students may make an appointment with the appropriate supervisor (Dean).
3. Students submitting a complaint/grievance will receive a response from a Dean within 15 business days.
Subpart C. Appeals.
1. If the concern is not resolved, students may appeal the decision to the Vice President of the appropriate division.    
2. The Vice President will communicate a decision within 15 business days of receipt of the appeal.  
3. The decision of the Vice President is final.
Subpart D. Constraints
1. This policy does not cover Sexual Harrassment and Volence or Workplace Violance.
2. Sexual Harrassment and Violence, as well as Title IX, are covered under Normandale Policy 4.3 and Procedure 4.3.1.
3. Work place violence is covered under Normandale Policy 4.4.1 and Procedure 4.4.1.
Subpart E: Review
1. Student complaints and grievances will be reviewed every semester by Academic Affairs.
2. The student complaint and grievance process will be reviewed every semester by Academic Affairs.  

Part 3:  Retaliation Prohibited.

No retaliation of any kind shall be taken against a student for participating, or refusing to participate, in a complaint/grievance. Retaliation may be subject to action under appropriate student or employee policies. 

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Policy History:
Date of Adoption: Established prior to 2011
Department / Owner: Academic Affairs
Date and Subject of Revisions: 
3/12/2019 Updated MnSCU to Minnesota State; Updated Policy and Procedure number from 2.11 & 2.11.1. to 3.7 & 3.7.1 to align better with State of Minnesota Policy and Procedures; Part 2, the collge has now established a procedure; formatting changes. 
Next Review Date: 3/12/2023
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