| Normandale Community College

Supervision And Management Certificate | Non cr

This certificate provides new supervisors with the foundational skills needed for the job. You can register for the full certificate for $500 (a savings of $100) or individual courses

Module 1: Making the Transition to Leadership
"What got you here won't get you there." When individual contributors are promoted to supervisor, it is often because they were technically excellent at their job. An effective supervisor learns how to complement that competence with the ability to lead and motivate a variety of people in a variety of situations. 0.4 CEU, $150

Module 2: Coaching Performance
Effective leaders understand that different situations and individuals call for different approaches. This workshop introduces coaching skills for guiding individuals and teams toward achieving successful results. Leaders learn how to recognize and approach each coaching opportunity as a catalyst for success-providing the spark to prompt people toward successful results. 0.4 CEU, $150

Module 3: Managing Performance Problems
Even the best coaches do not control how employees perform on the job. This course builds skills in the handling of chronic performance problems and misconduct. Learn how to document the problem, and explain what the employee must do to address it. Gain skills in discussing and imposing formal consequences while adhering to your organization's disciplinary policies and procedures. 0.4 CEU, $150

Module 4: Developing Your Leadership Style
Throughout this series, supervisors have learned and practiced tools for setting clear expectations, having difficult conversations, developing strong relationships, and holding people accountable for performance. While everyone has the same tools available to them, each supervisor will still have their own voice and style. This final class will encourage supervisors to define the style that allows them to be effective and authentic. 0.4 CEU, $150

Credits: Non

Normandale Community College

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