Contact Us

Effective March 16 until further notice, we are not staffed on campus.

View the hours the center is open.

Veterans Resource Center


Location: College Services Building (C1103)Phone: 952-358-8105

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The Veterans Resource Center is open to student-Veterans, Servicemembers, friends, family members, faculty and staff as a place to socialize, study, and relax. Enjoy some coffee or sweet treat when you stop by.  Computer workstations with printing available.  The Center is staffed with Student Workers during Fall & Spring semesters. Support staff in Admissions, Financial Aid, and Advising are nearby or just a phone call away.

Veterans' Advisor & School Certifying Official

Lori York

Location: Working remotely until further notice
Direct Phone: 952-358-9043
Appointments: Current/Returning Students Click Here 

Lori joined the Normandale Community College staff in May 2016, bringing with her many years of experience as a Certifying Official at a private university. She works closely with students who are using VA Education Benefits, helping from the point of applying for benefits to transferring out to another school, and everything in between.  Although not a veteran herself, Lori comes from a proud military family including her father (Army), uncles (Army, Navy), and her brother (Army-NG Red Bulls - retired after 16 years).  Ms. York holds an A.A. and a B.A. degree from Bemidji State University.

Other On-campus Support 

image placeholderJen Hetzer, Third Party Coordinator for Payments & Billing

Location: Working Remoting Until Further Notice
Direct Phone: 952-358-8225

Jen is the point-of-contact for questions about your tuition bill, tuition deferments, Chapter 33 tuition payments, Vocational Rehabilitation, and Federal Tuition Assistance.  She works hard to make sure incoming benefit payments are the correct amount and get applied to the right place at the right time.  Seriously, she is amazing!

placeholder imageSue Ant, Director of Financial Aid & Scholarships

Location: Financial Aid & Scholarships Office, Partnership Center, First Floor 
Direct Phone: 952-358-8906

Susan is part of the Financial Aid team and is responsible for administering the Minnesota GI Bill at Normandale. She is a font of knowledge and happy to help with your questions.

Kathy Bachman, South Metro Regional Coordinator for MDVA's Higher Education Veterans ProgramKathy Bachman

Location: Off Campus 
Phone: 763-381-2438

Kathy brings to campus a wealth of knowledge of benefits and resources beyond VA education benefits.  As a representative of the Higher Education Veterans' Program, she is dedicated to helping students succeed personally and academically. When she visits the Veterans Resource Center, Kathy is available to field questions and concerns of our student-Veterans, active service personnel, and family members.  Phone calls and emails also welcome.

steve j from VA

Steve Johanns, Transition Patient Advocate - Minneapolis VA Health Care System
Part of the Post-9/11 Transition & Care Management Staff
Location: Off-campus 
Phone: 612-467-1643
Email | Website

Staff from the Minneapolis VA visit students on campus to provide information about enrolling into VA health care services and then assists veterans or service members with getting linked to VA primary care medical services.  After they are connected to primary care, they can smoothly transition to into other  support services from VA like mental health, substance use disorder services, TBI & poly-trauma clinics, and other specialty care.