Week of 8/27/2017

Updates, Changes, and Additions the Week of August 27, 2017

News & Announcements


Setup Changes for Respondus LockDown Browser in D2L

Respondus discontinued support for the previous version of the Respondus Lockdown Browser we have used for the past several years.  What this means, is there is a new setup tab that faculty will use to activate the Lockdown Browser for their quizzes


Wireless issue in the Fine Arts building Has been resolved

The wireless issue in the Fine Arts building Has been resolved. Thank you for your patience.


Upcoming Dates

·         Normandale ITS will be closed this weekend for Labor Day


Change Requests


·         Freeze of non-essential changes was lifted on August 31

·         235: Monthly updates for Windows and Mac. The updates will be installed at 11pm for the Pilot group on August 10th, Group A on the 16th, Group B on the 17th, and Group C on the 18th. UPDATE: the updates will be deployed to Group A on the 30th, Group B on the 31st, and Group C on 9/1.

·         239: Completed. Reboot Network switches in Fine Arts to resolve wireless issues on 8/31 at 11:30pm.

Known Errors


@ Sign in StarID Password New!

Users (specially students) might experience syncing issues when their StarID password contains @ sign. 


WebAssign Adobe Flash New!

Students are unable to work properly on WebAssign. It is asking them to install Adobe Flash.


Normandale Website Search Function on Mobile Devices is Down New!

The search function on Normandale home page on mobile devices is not functioning. This is not only for searching for a specific page, but eveyrthing. A Server Error appears ( yellow screen ). 


For additional Known Errors, please visit our Known Error Database (IT Only login)


IT Projects

Active IT Projects (Strategic / Institutional) for the Cycle from July 1 to December 31

·         Identity and Access Management (User Provisioning)

·         Enterprise Student Success Platform (CRM)

·         Data Architecture (Data Feed Process)

·         New Card Access System


More details on the Active Projects can be found on the Employee Portal: Institutional/Strategic Projects. A list of Project Requests can also be found on the IT Project Site on the Employee Portal.


Active IT Operational Projects

·         Cherwell Project


A list of all ITS Operational projects can be found on the Employee Portal:

·         ITS Operational Projects

·         Educational Technology Projects

·         User Services Projects


Knowledgebase Articles(952) 358-8181


·         How to enable Adobe flash player in Google chrome New!

·         Respondus LockDown Changes New!