Supervision & Management

Why Choose This Program?

In the modern workplace, managing people has become a complex task. This certificate program series will provide the new or experienced supervisor with the foundational skills needed for the job.

Skills Acquired

  • You will be introduced the coaching skills for guiding individuals and teams toward achieving successful results.
  • As a leader, you'll learn how to recognize and approach each coaching opportunity as a catalyst for success-providing the spark to prompt people toward successful results.
  • You will learn how to builds skills in the handling of chronic performance problems or serious misconduct. Learn how to document the problem, and explain what the employee must do to address it.
  • You will gain skills in discussing and imposing formal consequences while adhering to their organization's disciplinary policies and procedures.
  • You will learn to developing your leadership style by practicing tools for setting clear expectations, having difficult conversations, developing strong relationships, and holding people accountable for performance.

Testimonials

"Experience has enriched all three of these guys' ability to manage people. Even if they had only taken a handful of ideas from this course, it would have been worthwhile, but they received far more than that." ~Tim Pellizer, Sebastian Joe's
"We learned a lot about asking questions to our staff to help involve them in the process. As we started to use some of the information in the workplace, we noticed we talked to our staff differently. The class is still fresh in my mind, and because of it I don't categorize people. I try to identify their style and adapt to it to communicate clearly with them." ~Hefferan, Sebastian Joe's
"This course did a great job of creating a new understanding of personal styles, how to recognize them and ways to use that information to meet each other's styles to foster teamwork. By sending a large group of employees from our company to these courses, we were able to improve performance through better coaching and collaboration." ~John Saycocie, a Research and Design Engineering Manager at Smiths Medical
"Everyone thinks they are a good listener. However, this program made me realize my attention might be in other places when I am interacting with the staff. Additionally, it emphasized the value of listening and the way you ask a question to generate desired responses. I would say this is a great course to take as early as possible in your management journey." ~Debra Hurston, CEO/Executive Director of the Minnesota Chiropractic Association

Credentials & Certifications

The certificate consists of four weekly half-day sessions, you will get the award certificate of 1.2 CEU at the end.

Career Opportunities

In the modern workplace, managing people has become a complex task. Many supervisors are promoted because of their excellent technical performance, but find that succeeding in this new role requires an entirely different set of skills. This is a familiar challenge that many individuals and companies face, which is one reason why Normandale developed the Supervision/Management certificate.

These courses have proven helpful to a wide variety of individuals and organizations, especially for first time supervisors who have been in a supervisory role but never received guidance in making the transition.

Instructor Profile

Julie Berg has 20 years of organization development and training experience across industries including healthcare, education, business services, manufacturing, technology, and non-profits. She has been responsible for organization consulting, leadership assessment and development, team coaching, curriculum design, and training facilitation. She is currently President/Principal Consultant at HRD Consulting.

Custom Training

Normandale Continuing Education will work with you to design training plans and systems to meet your organization's goal. The training can be delivered at Normandale, at your location or online, give Jeff Hudson a call at 952-358-8705 and learn how you can strengthen your training plan to improve productivity and performance.

More information

SUPERVISION/MANAGEMENT CERTIFICATE

Great Organizations Develop Great Leaders

Article: Great Organizations Develop Great Leader

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Credentials & Certifications

The certificate consists of four weekly half-day sessions, you will get the award certificate of 1.2 CEU at the end.

Career Opportunities

In the modern workplace, managing people has become a complex task. Many supervisors are promoted because of their excellent technical performance, but find that succeeding in this new role requires an entirely different set of skills. This is a familiar challenge that many individuals and companies face, which is one reason why Normandale developed the Supervision/Management certificate.

These courses have proven helpful to a wide variety of individuals and organizations, especially for first time supervisors who have been in a supervisory role but never received guidance in making the transition.

Instructor Profile

Julie Berg has 20 years of organization development and training experience across industries including healthcare, education, business services, manufacturing, technology, and non-profits. She has been responsible for organization consulting, leadership assessment and development, team coaching, curriculum design, and training facilitation. She is currently President/Principal Consultant at HRD Consulting.