Customer Service & Experience

The Bureau of Labor Statistics projects that employment for customer-service professionals will grow 15.5 percent between 2010 and 2020, which is faster than the average for all other occupations.

CUSTOM TRAINING

Our workshops are designed to build the skills needed to solve specific problems, beter serve customers and identify new opportunities to grow your business. Implementing customer centric practices is a team sport! Learning is enhanced when two or more from the same team learn together. Call Jeff Hudson at 952-358-8705 to learn how customer engagement training can increase productivity and profitability for your business.

CUSTOMER ENGAGEMENT

The Secret to Life, the Customer, and Everything

Emotional  Engagement is the secret to customer loyalty. Customer Engagement is formed when you solve problems and do it in a way that creates an emotional connection. In this workshop, your employees will learn the three keys to create great customer engagement, including the need to Solve a Problem, Make a Connection, and understand that customer engagement is All About You. Your employees will leave with an understanding of a customer's true needs, and the tools to form better connections with customers. This Jim Tincher workshop is the most-requested workshop that he facilitates, particularly for B2C companies.

»"A great customer experience begins with a solid understanding of your customers. It also requires that your employees use those insights to build programs that your competitors cannot duplicate." Jim Tincher

Featured Programs

CX: Customer Experience

Creating Customer Centric Communication
Learn to produce proposals that are customer focused, responsive and easy to evaluate. See how to differentiate the benefits and value your firm offers when compared to competitors.

CX: Customer Experience
Moving From Customer Service to Customer Experience Gain the information, tools and coaching needed to differentiate your business on the customer experience.

Customer Centric Sales Program
Because sales professionals play such a critical role, a career in sales can be exciting, along with the potential for higher incomes and advancement. Learn a proven sales process for long-term success, along with practical coaching. You will refine competencies as you learn to integrate your own natural style and experience.

Group Discounts: Our workshops are designed to build the skills needed to solve specific problems, better serve customers and identify new opportunities to grow your business. Implementing customer centric practices is a team sport! Learning is enhanced when two or more from the same team learn together. Call 952-358-8343 for more information.

Customer Service

The Bureau of Labor Statistics projects that employment for customer service professionals will grow 15.5 percent between 2010 and 2020, which is faster than the average for all other occupations.

Customer Service Certificate
Customer service is now essential for all organizations. Whether it relates to retaining customers or turning inquiries from potential customers into sales, stellar customer service is now one of the central factors in business growth and success.

 

Mara Bain