5.1 Bookstore Returns
5.1 Bookstore Returns & Exceptions
Related Minnesota State Board Policy: | None. |
Related Minnesota State Board Procedure: | None. |
Purpose: To promote consistency, efficiency, fairness and effectiveness in the handling of the return of items purchased at the Normandale Community College Textbook Depot and Campus Store. |
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Part 1: Textbook Returns | |
Subpart A: Items being returned must be in the same condition as when purchased.
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Subpart B: Return dates, except as provided for in Part 5, Subpart B.
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Subpart C: All returns must be accompanied by the original sales receipt. |
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Part 2: General Merchandise Returns | |
Subpart A: Items being returned must be in the same condition as when purchased. |
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Subpart B: Return Date.
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Subpart C: All returns must be accompanied by the original sales receipt. |
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Part 3: Purchases Which Are Not Returnable | |
The following items may not be returned, except as provided for in Part 5, Subpart C:
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Part 4: Normandale's Bookstore Website Merchandise | |
Merchandise purchased through the Normandale Bookstore website that has not been picked up within 45 days of the purchase date will be refunded to the tender used to make the purchase less a 30% restocking fee. |
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Part 5: Return Policy Exceptions | |
Subpart A: Textbooks sold in shrink wrap may be returned out of the original packaging if:
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Subpart B: Return Date Exceptions. Conditions under which exceptions to the return deadlines may be made: Illness or medical emergency, death in the family, College error. Upon agreement with the customer, the College may refund the original purchase price of the textbook less a 30% restocking fee, if the textbook is as follows:
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Subpart C: Exceptions to campus store returns.
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Part 6: Authorization to Accept Returns and Make Exceptions | |
Textbook Depot and Campus Store permanent employees are authorized to accept returns and make exceptions based on sufficient register clearance and under the conditions outlined above. Others exceptions may be granted by the Textbook Depot Manager. |
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Policy History: Date of Adoption: August 8, 2014 Date of Implementation: Fall 2014 Date and Subject of Revisions: Next Review Date: 2017-18 |
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