Customer Service & Experience

Implementing customer-centric practices is a team sport! Learning is enhanced when two or more from the same team learn together.

Call Jeff Hudson at 952-358-8705 to learn how customer engagement training can increase productivity and profitability for your business.

Customer Service

Stellar customer service is now one of the central factors in business growth and success. Our workshops are designed to build the skills needed to solve specific problems, better serve customers and identify new opportunities to grow your business.

  • Certified ScrumMaster
  • Certified Scrum Product Owner 

Customer Experience

Customer Experience differs from traditional customer service. It represents every touch point a customer has with an organization, from the website to personal interactions. Normandale offers training and consulting in CX, including

  • Customer Journey Mapping
  • User Experience (UX)
  • Customer Experience Metrics
  • Design Thinking
  • Research Techniques
  • Data Analysis
  • Prototyping
  • and more!

»“When you identify, measure, and improve upon key customer interactions, everyone in the company becomes more confident in their abilities to deliver meaningful customer experiences that generate real growth.” —Mara Bain, Chief Experience Officer, Western National Insurance