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Tourism Operations & Management Certificate - 19 credits

Why Choose a Tourism Operations and Management Certificate?

A tourism operations and management certificate will help you have the skills to ensure that an establishment is run efficiently and profitably, and that you also have the knowledge to create a pleasant atmosphere and quality experience at a hotel, motel, or other types of establishment with accommodations.

Skills Acquired


Tourism Operations and Management programs include topics such as:

  • Personnel management
  • Marketing
  • Business Administration
  • Customer Service


Normandale's Hospitality Management Program is nationally accredited by the Association of Collegiate Business Schools and Programs (ACBSP).

Careers in Tourism Operations & Management

Projected Job Growth

According to, there will be 10.4% job growth. There will also be a need for about 390 new Lodging Managers to meet market demand between 2010 and 2020. This includes the demand due to replacement (workers leaving the occupation or retiring) as well as growth.

Types of Jobs


Job title examples for tourism operations and managers include:

  • General managers
  • Revenue managers
  • Front-office managers
  • Convention service managers


Average State Pay

According to, the average salary in the state of Minnesota for a Lodging Manager is $47,050 ($22.62 per hour).



Tourism operations and management programs prepare people to manage travel agencies, tour companies, and other travel-related services. These programs are sometimes called travel management, travel administration, or tourism management.

Certificate in Tourism Operations & Management

Associate's in Applied Science in Hospitality Management with a certificate in Tourism Operations and Management.

Certificates in Hospitality and Tourism may be completed by students working towards an AAS in Hospitality Management. The certificates are also appropriate for students looking to gain knowledge in the hospitality and tourism industry, to either change careers. or obtain leadership skills towards a promotion within the industry. At least one-third of the credits required for these certificates must be completed at Normandale. 

Required Courses - 19 credits

Code Title Credits
HSMA 1103 Introduction to Hospitality and Tourism Management 4
HSMA 2096 Hospitality Management Internship 2-4
or HSMA 2097 Senior Hospitality Internship 4
or HSMA 2098 International Internship 4
HSMA 2100 Casino Management and Operations 4
HSMA 2144 Food/Beverage Management and Cost Control 4
GEOG 1102 Human Geography 3

Other Certificate Requirements

  • Earn a minimum cumulative grade point average (GPA) of 2.0 for college-level coursework (courses numbered 1000 and above) completed at Normandale.
  • Earn at least one third of the required certificate credits from Normandale.