Enrolled Students

Geri Wilson

Alternative Testing (During the pandemic, students request testing accommodations by emailing their instructor directly.)

After you have registered with the OSD program, follow these steps to access accommodations for face-to-face classes: 

  • After classes have started, get the "Testing Accommodation Letter" from the OSD in room L2751 (one form for each class).
  • OSD staff will print the forms for you and give you purple alternative testing forms.
  • Give the letter to each instructor once during the semester.
  • A few days before each test, give your instructor a purple testing form.
  • Reserve a quiet testing room in advance if needed.
  • On the day of the test, come to OSD instead of class. Tests should be taken at the same time as the rest of the class.

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Note Taking

Note taking services may be requested at the beginning of each semester. Generally, students should attend class before requesting a note taker, as some instructors may post notes on the class website - D2L, provide informational packets, or allow students to have a copy of classroom powerpoints, if requested. If none of these avenues are possible, a student could request a note taker. At that point, an OSD staff member will recruit a volunteer note taker for each class requested. OSD students are expected to attend class to receive notes. If you are not receiving notes or there are concerns about the notes, contact the OSD immediately.

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Sign Language Interpreting

If you are deaf or hard-of-hearing and require interpreting services, you should meet with the OSD Lead Interpreter to schedule interpreting before registering for classes. Currently enrolled OSD students may register for classes on the first day of registration. Late enrollment for classes may mean that interpreting services for that semester cannot be provided in a timely manner. If you withdraw from a course, let the OSD staff know immediately so that interpreting services can be cancelled.

If you need an interpreter for other school related activities, you also need to schedule with the OSD staff. Requests for interpreters for other programs or activities offered at Normandale Community College need to be made at least 3 business days in advance. Contact OSD@normandale.edu.

If you will be late or absent from class, you must call the OSD office before the class starts to cancel the interpreter. The first time you are late or absent from class without calling the OSD office, you will receive a written reminder. If you are late or absent a second time without notifying the OSD office, you must meet with the OSD Director. If you are late or absent a third time without notifying the OSD office, your interpreting services could be withdrawn. After three absences, an alternative accommodation could be provided instead of an interpreter.

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Alternative Audio Format Textbooks

Alternative audio format textbooks are available in two formats:

  • Electronic text files (PDF/ePub) that can be read out loud with text-to-speech software (Read&Write)
  • Traditional audio books ordered from Learning Ally.

Contact the OSD staff to get a request form. Register early for classes each semester and contact OSD staff to inform us which textbooks are needed. Request your alternative format textbooks early to ensure you have them by the start of the semester.

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Organization and Time Management

Organization and time management assistance are arrranged by scheduling an appointment with the OSD staff by speaking with the staff in L2751 or calling 952-358-8625.

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What if I have a concern about my accommodations or access to programs, services, or activities?

If the accommodations that have been provided do not meet your needs, you are responsible for notifying the OSD. If you have attempted to resolve issues related to your accommodations but you feel that Normandale has failed to meet your needs, you may file a complaint. Complaints generally are about issues such as:

  • accommodations provided
  • timely implementation of accommodations
  • access to buildings
  • access to information

Complaints are treated seriously at Normandale and it has processes in place to investigate and help resolve them. Complaints should be filed in a timely manner and are usually, but do not need to be, submitted in written form.

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Complaint Process:

Students who are concerned about program access or a denial of an accommodation should discuss the concern with the OSD Director, Debbie Tillman.  Students who would like to appeal the denial of an accommodation request or program access may use the Student Complaint/Grievance form which is available in the Dean of Student's Office (C1073) or online at http://www.normandale.edu/Documents/current/StudentComplaint-2012.pdf

Any student who thinks s/he has been discriminated against because of a disability is encouraged to contact the Compliance Officer at Normandale Community College, the MN Department of Human Rights or the U.S. Department of Education Regional Office of Civil Rights.

          • Appointments may be made to meet with the Normandale Community College Compliance Office, Dara Hagen, by calling 952-358-8283, emailing dara.hagen@normandale.edu, or stopping by the Student Affairs suite in C2106.

Dara Hagan; Normandale Community College; 9700 France Avenue South; Bloomington, MN 55431

          • A student may file a complaint with the MN Department of Human Rights.  This written complaint must be filed within one year of the alleged discrimination.

MN Department of Human Rights

500 Bremer Tower, 7th Place

St.  Paul, MN 55101

          • A student may file a complaint with the Office of Civil Rights.  This written complaint must be signed and must be filed within 180 days of the alleged discrimination unless the filing date has been extended.

Regional Civil Rights Director

Office for Civil Rights, Region V

401 South State Street, 7th Floor

Chicago, IL 60605


For additional information click on the links below: