The telephony service covers all services associated with telephony and telecommunications, including voice services, teleconferencing, VOIP etc.
Voice and Video Calling
The telephony service allows users to make phone calls internally and externally. Video calling is available for anyone who uses Skype for Business.
Users can set up conference calls on the fly or by setting up a Skype for Business Meeting, allowing multiple users to call in, chat, see each other over video as well as view PowerPoint, whiteboards, and more.
IP Desk Phones
Desk phones are an extension of voice calling and can be provided for a more traditional way of calling.
Users recieve recorded voicemails in their email.
Attendant Menus and Call Routing
As requested, departments can set up a main line and set different options in a menu.
Desktop phones, Lync/Skype clients, lobby phones, audio/video conferencing, voice mail, analog phones
- Normandale Faculty
- Normandale Staff
- On-site partner institution Faculty
Regular scheduled maintenance will be performed off hours. For any outages that will affect end users, a notice will be posted on the Employee Portal and/or sent via email depending on the severity.