Services Provided

Services Included: Office Online Apps; Word, Excel, PowerPoint, OneNote, Forms, Sway, and more. You will also receive Office 2016 for installation on your personal computer or mobile device.  OneDrive for Business with 1TB of storage space.

Services Excluded: Troubleshootig personal computer issues.

Service Maintenance Window: Routine maintenance and updates are performed by Microsoft.

Service Level Agreement:

  • Normal Response Time - 2 business days
  • Normal Resolution Time - 5 business days
  • Important Response Time - 1 business day
  • Important Resolution Time - 2 business days
  • Critical Response Time - 1 business hour
  • Critical Resolution Time - 2 business hours