Services Included: Office Online Apps; Word, Excel, PowerPoint, OneNote, Forms, Sway, and more. You will also receive Office 2016 for installation on your personal computer or mobile device. OneDrive for Business with 1TB of storage space.
Services Excluded: Troubleshootig personal computer issues.
Service Maintenance Window: Routine maintenance and updates are performed by Microsoft.
Service Level Agreement:
- Normal Response Time - 2 business days
- Normal Resolution Time - 5 business days
- Important Response Time - 1 business day
- Important Resolution Time - 2 business days
- Critical Response Time - 1 business hour
- Critical Resolution Time - 2 business hours