User Services

Help & Training | Computing | Application Support

The User Services unit is committed to providing effective resolutions to technology challenges and empowering our users by making information technology accessible. We achieve this by delivering a customer focused, single-point-of-contact for quality IT services and technical support.

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Help & Training

  • IT help desk
  • Incident management
  • Lab support
  • Training
  • Knowledge-base management

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Desktop Computing & Support

  • Desktop configuration
  • Computer security, patch and power management
  • Procurement and deployment
  • Inventory management

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Application Support

  • Software licensing
  • Application packaging and deployment
  • Auditing and inventory management.

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Theresa Reyes | Interim Director of User Services
Office: L1700C | Phone:(952) 358-8122