User Services

The User Services unit is committed to providing effective resolutions to technology challenges and empowering our users by making information technology accessible. We achieve this by delivering a customer focused, single-point-of-contact for quality IT services and technical support.

Help & Training

  • IT help desk
  • Incident management
  • Lab support
  • Training
  • Knowledge-base management

Desktop Computing & Support

  • Desktop configuration
  • Computer security, patch and power management
  • Procurement and deployment
  • Inventory management

Application Support

  • Software licensing
  • Application packaging and deployment
  • Auditing and inventory management.


Matthew Netland | Director of User Services |
Office: L1700C | Phone:(952) 358-8167